Service departments provide essential infrastructure and specialized support for enabling the efficient execution of our national security mission.

Business Transformation Office

Business Transformation Office continued progress on the Digital Enterprise Transformation, a multiyear initiative aimed at modernizing internal operations by leveraging digital tools and streamlined processes. Recent upgrades include robust toolkits to improve department operation execution and a project management playbook to assist project leads. Additionally, a space modernization initiative improved workspace management and planning.

Human Resources Department

Human Resources Department updated its systems and processes to include good-faith salary estimates in all job postings. These changes enabled compliance with a new state wage transparency law.

Information Services Department

Information Services Department expanded adoption of the ServiceNow platform to connect people, functions, and systems across the organization. The platform speeds up request resolution, improves communication, tracks status updates, and centralizes access to self-service resources, marking a significant milestone in modernizing service delivery. In addition, a new initiative is enabling researchers to automate software testing and deployment and centralize artifact management.

Project Management Office

Project Management Office partnered with the nonprofit Project Management Institute (PMI) on a two-year research initiative to explore new practices for improving outcomes and effectiveness in complex national defense projects. Our partnership with the PMI will allow us to play a key role in advancing the science of project success.

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Security Services Department

Security Services Department conducted ongoing training and education to ensure secure operations, keeping employees vigilant to phishing attempts, cyber and insider threats, foreign intelligence recruitment, and counterintelligence activities. In addition, the Information Technology (IT) Security Council facilitated information exchange among IT security practitioners, providing strategic guidance on information security, risk management, cybersecurity threats, data protection, and compliance related to defense industry regulations.

Contracting Services Department

Contracting Services Department helped secure $8.8M in savings resulting from the Better Buying Power initiative, which helped us negotiate prices, receive rebates, and achieve discounted payment terms. These FY25 savings were also attained through competition, reverse auctions, and best and final offers.

Capital Projects Office

Capital Projects Office advanced three major facility modernization efforts:

  • The Electrical Infrastructure Upgrade Project, completed in January 2026, upgraded high-voltage infrastructure and established redundant power systems.
  • The Compound Semiconductor Laboratory–Microsystem Integration Facility, under construction with completion expected in late 2027, will support complex microelectronic systems development.
  • The Engineering Prototyping Facility, in the initial design phase, will enhance system prototyping capabilities and efficiencies.