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Fun as a strategic advantage: applying lessons in engagement from commercial games to military logistics training

Summary

Digital games offer many elements to augment traditional classroom lectures and reading assignments. They enable players to explore concepts through repeat play in a low-risk environment, and allow players to integrate feedback given during gameplay and evaluate their own performance. Commercial games leverage a number of features to engage players and hold their attention. But do those engagement-improving methods have a place in instructional environments with a captive and motivated audience? Our experience building a logistics supply chain training game for the Marine Corps University suggests that yes; applying lessons in engagement from commercial games can both help improve player experience with the learning environment, and potentially improve learning outcomes.
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Summary

Digital games offer many elements to augment traditional classroom lectures and reading assignments. They enable players to explore concepts through repeat play in a low-risk environment, and allow players to integrate feedback given during gameplay and evaluate their own performance. Commercial games leverage a number of features to engage players...

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A framework to improve evaluation of novel decision support tools

Published in:
11th Intl. Conf. on Applied Human Factors and Ergonomics, AHFE, 16-20 July 2020.

Summary

Organizations that introduce new technology into an operational environment seek to improve some aspect of task conduct through technology use. Many organizations rely on user acceptance measures to gauge technology viability, though misinterpretation of user feedback can lead organizations to accept non-beneficial technology or reject potentially beneficial technology. Additionally, teams that misinterpret user feedback can spend time and effort on tasks that do not improve either user acceptance or operational task conduct. This paper presents a framework developed through efforts to transition technology to the U.S. Transportation Command (USTRANSCOM). The framework formalizes aspects of user experience with technology to guide organization and development team research and assessments. The case study is examined through the lens of the framework to illustrate how user-focused methodologies can be employed by development teams to systematically improve development of new technology, user acceptance of new technology, and assessments of technology viability.
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Summary

Organizations that introduce new technology into an operational environment seek to improve some aspect of task conduct through technology use. Many organizations rely on user acceptance measures to gauge technology viability, though misinterpretation of user feedback can lead organizations to accept non-beneficial technology or reject potentially beneficial technology. Additionally, teams...

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